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Privacy Policy

Privacy Policy

Cleyro Ltd is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

Use of Customer Information

We require certain information from you to allow us to process your booking.  We collect the details provided by you, together with information we learn about you from your use of our service and your visits to our website.

We also collect personal information about you when you register on our website. You provide us with your name, password and email address together with other personal descriptions for example your contact telephone number which will be retained by us and managed in accordance with this Policy.

Cleyro Ltd may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.

We will use your information to provide and personalise our services.  We will also use your contact details to communicate with you.  We may use your information to send you offers and news about Cleyro Ltd and we may contact you by post, email, telephone (including SMS) or fax for these purposes.

Your data may also be used for the following purposes: credit or other payment card verification and screening, invoicing, administrative and accounting purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.

We would like to get your feedback to help us to improve our service so we may contact you by post, email, telephone or fax to ask your opinions from time to time.

There may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating, for example, to advise you of alterations to bookings.

We may also use and analyse the information we collect to administer, support, improve and develop our business.

The information you provide to us will be held in our systems, which are located on our premises or those of an appointed third party.  We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.

Security to protect your information

We are required by the UK Data Protection Acts of 1984 and 1998 to follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity from you before we are able to disclose sensitive information.    

We will retain your information for a reasonable period or as long as the law requires.

To help us keep our databases up to date, please let us know as soon as your contact details change or if you notice any inaccuracies in them.

Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to our website. This software does not enable us to capture any personally identifying information.

In addition to the information which you may volunteer to us, some information is automatically collected when you visit our website via tracking technologies employed by us such as cookies, flash cookies, web bugs, javascript. These technologies collect technical information from your computer such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website whenever you visit our website.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive, and enable Cleyro Ltd to provide features such as remembering your search preferences. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the website. Our cookies do not contain any personally identifying information.

Cookies are also used in email messages you have agreed to receive and on our website to help us measure the effectiveness of our advertising and how visitors use our site.  If you do not want to help us learn how to improve our offers and marketing strategy, you can opt out of this email cookie.

If you click on a link in the email, we may set a cookies on your browser.  If you visit Cleyro Ltd's website as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website.  This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not.  We can then try to send you more interesting information in the future.  Please note that this information is for our use only - we do not disclose or share this information with any third parties.  If you do not wish this to happen, you can change the cookie settings in your browser.

In addition we use Google Analytics, a web analytics service provided by Google Inc (Google). Google Analytics uses cookies, to help analyse how visitors use our site. The information generated by the cookie about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the USA. Google uses this information to evaluate your use of our website, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your web browser, however please note that if you do this you may not be able to make full use of our website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Disclosure to third parties

Cleyro Ltd passes personal data, which included information about your method of payment and booking, to the credit or debit card company that issued the card with which you made your booking.

We may also disclose personal information to any of our group companies or selected third parties.

For your convenience and information the Cleyro Ltd website provides links to other websites.  Cleyro Ltd would like to make you aware that these sites may have different security and privacy policies and that Cleyro Ltd have no control over and take no responsibility for any information contained in these sites.

Such third party websites may contain privacy policies that differ from that of Cleyro Ltd and we encourage you to review and understand their privacy policies before providing them with information.

Your consent

By using our services and by accessing our website, you are consenting to the collection and use of the information described above in our Privacy Policy, as modified from time to time by us.

Our Apartments

Our Bristol serviced apartments are designed to make sure that from the moment you walk through the door, you won’t want to leave.

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How does it work?

Our onsite staff will personally check you into your apartment, handing over the keys and showing you how everything works for complete peace of mind.…

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Our Services

To cater to your specific needs, we offer a wide range of supplementary services to further enhance your stay. Just make your selection when booking.

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Where can I park?

We offer parking at our Finzels Reach Apartments, please select when making your booking. We also recommend parking sites for our other developments.

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